FREQUENTLY ASKED QUESTIONS

We ship within Thailand only and Free of Charge for Shipping fee.

 

We offer standard shipping 7-10 days after received the payment within Thailand

Your order(s) will be delivered by Thai Post or Kerry Logistic company.

 

We do not ship to multiple addresses for one order. 

If you need to send to multiple addresses, please separate your orders. 

 

 

 

Once we have shipped out your order, you will receive tracking number through Email to get the status of your shipment. If you

do not receive your shipment or should you have any query, please contact :  molothailand@gmail.com

Return & refund policy

Item(s) must be returned to Fashion One Co.,Ltd. within 14 days from the received date.

Return & refund conditions

To be eligible for return and refund, returned item(s) and its packages must be in the conditions according to the below guidelines:

Return & exchange reasons conditions

DEFECTIVE, DAMAGED New Condition (Never Been Used) Item(s) and its Accessories must all be returned (Free Gift, Manual, Accessories, Original Box) Receipt & Labels Attached

INCORRECT ITEM DELIVERED , SIZE DOES NOT FIT NEW CONDITION (NEVER BEEN USED) Item(s) and its Accessories must all be returned (Free Gift, Manual, Accessories, Original Box) Receipt & Labels Attached

Refund process

LOGISTICS TO Fashion One Co.,Ltd. Quality Check Confirm Return status to customer Within 3 days (during Mon - Fri) REFUND TYPE REFUND METHOD

Cash Payment will be refunded to customers account by Fashion One Co.,Ltd. 5 days

CREDIT CARD / DEBIT CARD Credit Card/ Debit Card payment will be refunded to debit card 7-45 days for the Bank to process the refund

To provide a shopping experience that is secure, this website uses Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security for information that is transmitted over the Internet.

When SSL is enabled, you will see a padlock icon at the top of your browser in which you may click on this to learn more about the SSL digital certificate. 

To provide additional security measures, we utilise Verified by VISA and Mastercard Secure code.If you are paying with a card that is enrolled with one of these programmes,

your issuing bank will require you to confirm your details after submitting your order. You will be prompted at this time to enter your password for authorisation.

This will be handled electronically through your bank. Should you encounter any technical difficulties, please contact your issuing bank, which will assist you.